Full-time customer service representative (English-Speaking) in Rotterdam

Wat ga je doen?

You will join a prominent distributor of promotional merchandise and corporate gifts. This organisation, part of a global network, is known for its exceptional service and innovative offerings. With a strong emphasis on customer satisfaction and operational efficiency, they deliver tailor-made solutions to businesses across Europe daily.

What will your day look like?

As a full-time customer service representative in Rotterdam, you will act as an important connection between clients and internal departments, to ensure seamless operations behind the scenes. Here’s what you’ll be doing:

• Customer support: Handle inquiries about products, services, and orders. Managing claims or returns? You’ll take care of it professionally.

• Data and document management: From drafting quotations to updating customer information, you’ll keep everything structured and up-to-date.

• Problem solving: Be the go-to contact for internal queries from the front office teams. You’ll make sure complex issues are directed to the appropriate channels.

• Reporting and analysis: Monitor key metrics and identify opportunities to optimise processes and improve efficiency.

Wat wij bieden

• A competitive salary ranging between €2,500 and €3,200 gross per month, based on a 40-hour workweek, tailored to your experience and qualifications;
• Growth opportunities within a fast-growing and international environment;
• The chance to expand your expertise in customer service and process improvement;
• A collaborative and welcoming team that makes every day enjoyable.

Solliciteren

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Extra informatie

#indebuurt #multilingual

Status

Open

Opleidingsniveaus

MBO, HBO, Universiteit

Plaats

Rotterdam

Werkuren per week

32 - 40

Dienstverbanden

Fulltime (startersfunctie), Parttime (overdag)

Salarisindicatie

Tussen €2.500 en €3.200 Per maand

Verantwoordelijk voor

You are responsible for handling customer requests, managing documentation, supporting internal teams, and optimising processes to ensure smooth and efficient customer service.

Gepubliceerd op

22-01-2025